Privacy Policy

Welcome to ZyroTV. We prioritize safeguarding your private details and respecting your privacy. For any concerns or questions about our data protection policies or how we manage your personal information, please contact us via WhatsApp.

1. Data We Collect

We gather personal details that you willingly share when signing up for our IPTV service, showing interest in learning about us or our offerings, or getting in touch with us.

The private data we gather consists of the following:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

Here's how we use the information we collect or receive:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

Your data is processed according to these legal bases:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Personal information is stored only as long as necessary for the stated purposes in this policy, except when extended retention is mandated or authorized by legal requirements such as taxation, record-keeping, or other regulations.

5. Cookies & Tracking Technologies

Cookies and comparable tracking tools may be employed to access or save data. These are mainly essential functional cookies needed for proper website and client area functionality. Advertising-related invasive tracking cookies are not utilized.

6. Third-Party Services

Third-party vendors, service providers, or agents working on our behalf may receive your data when they require it to perform their services. Examples consist of:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

To protect the personal data we process, we've adopted necessary technical and structural security precautions. Still, remember that total security on the internet cannot be promised.

8. Your Data Protection Rights

Your geographical location may grant you specific rights concerning your personal information, such as:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

If you wish to enforce these rights, please contact us via WhatsApp.

9. Children’s Privacy

Children under 18 are not permitted to use our service. We make every effort to prevent the collection of personal information from minors.

10. Contact Us

For any questions or remarks about this policy, kindly contact us via WhatsApp.