Refund Policy

Our Commitment to You

ZyroTV takes pride in the quality of our IPTV subscription offerings. This refund policy ensures a clear and equitable process for all users.

Refund Eligibility

Under the following situations, you might be entitled to a full or partial refund:

• Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
• Duplicate Payments: Accidental duplicate charge for the same subscription period.
• Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

Here’s how you can proceed to request a refund:

1. Contact our support team via WhatsApp at Contact us via WhatsApp.
2. Use the subject line: "Refund Request".
3. Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

What We Need to Process Your Refund

Processing Timeline

• 0–3 business days Case review by support team
• Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
• 5–10 business days Funds appear depending on bank/card issuer

An email notification will be sent to you at every stage. Response durations might lengthen over weekends or holidays.

Exceptions (When Refunds Are Not Provided)

The following scenarios do not qualify for refunds:

• You are unhappy with the channel list or content provided.
• Your internet connection is too slow or unstable to stream content.
• You have violated our Terms of Service (e.g., account sharing).
• You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

• Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
• Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
• Use Setup Guides: Follow our step by step Installation page.
• Ask Support First: Most issues are solved in minutes via WhatsApp.